SHIPPING & RETURNS
WE OFFER FREE SHIPPING AND FREE RETURNS ON ALL NON-RX ORDERS
ORDER PROCESSING AND CHANGES
Orders placed before 12 noon PST will ship within 2 business days. If we have any issues with your order, we will notify you by email and/or phone to clear the issue and ship the order as quickly as possible. In the event we are unable to contact you regarding your order, we will hold your order until we hear from you or up to 3 business days. If we do not receive a response, we will cancel your order.
If you need to cancel an order or make changes, please contact us within 2 hours of order placement to guarantee we’ll be able to fulfill your requests.
Qyral is partnered with USPS, DHL, UPS and FedEx to provide you with exceptional delivery service.
At times, DHL Ecommerce will carry your package to your city and then USPS will make the final delivery. Tracking updates will be provided via the original tracking link in your confirmation email. Below is some additional information on shipping:
- Shipments may originate from more than 1 location (e.g. Rx products shipped from one location, non-Rx products from another)
- $9.99 shipping charge
- Ground service used with a transit time of 2-7 business days
- We will deliver to PO Boxes and Forwarding Addresses
- $14.99 shipping charge, FREE SHIPPING on all AutoShip Subscriptions
- Air service used with a transit time of 5-12 business days
- Shipping charge does not include any destination country duties, taxes, or customs charges. These may be due in your destination country and you will be responsible for them outside of your purchase.
RETURNS, REFUNDS, AND REFORMULATION
Our 60 Day Money Back Guarantee
If for any reason you are no longer satisfied with our product, we offer a 60 day money back guarantee. Just email firstname.lastname@example.org and we will start the refund process.
Our Reformulation Guarantee
Maybe the formula is not quite right, or you think something is missing. We stand behind everything that we do and will reformulate your personalized products twice within each 6 week product cycle. Our goal is a personalized product just for you the way you like it, so if something is wrong, please email us at email@example.com and we’ll make it right.
All Return and Replacement shipping during the Return, Refund, or Reformulation of our products will be covered by Qyral.
NEED IMMEDIATE ASSISTANCE WITH YOUR ORDER?
Talk to us on Live Chat from Monday through Friday, 8:00am - 8:00pm PT
Please use the Submit A Request option when Live Chat is not available, and a Customer Service Representative will be able to assist you with your questions. You can also view and open a ticket at our support portal if we aren't available to chat.
Qyral Support Helpdesk can be reached via firstname.lastname@example.org
Qyral Customer Support Hours: Monday-Friday 8:00AM-6:00PM (Pacific)
QYRAL CUSTOMER SUPPORT
Our operations are closed in celebration of the following:
New Years Day
New Year’s Eve