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Privacy Policy

QYRAL, LLC, including all its subsidiaries and affiliates, ("we," "our," and "us") cares about your privacy. This policy sets out exactly what personal information we collect about you, and how we use, store, and share it.

YOUR CONSENT

Whenever you use the Qyral website, products, software, apps, tools, or any other electronic service we provided (collectively known as the “Site”), you accept the terms laid out in this Privacy Policy.

You may also interact with Qyral through third-party sites such as Instagram, Twitter, Facebook, YouTube, and more. These interactions are governed by the respective privacy policies of those sites, and not by the terms of this Privacy Policy, except for any disclosures you make via private message to Qyral representatives.
We reserve the right to review and change this Privacy Policy at any time as our business evolves. Notification will be provided by issuing an updated version of the Privacy Policy. We recommend you periodically check this Privacy Policy to inform yourself of any change. Continuing to use the Site after Privacy Policy updates constitutes your acceptance of the revised terms. Your continued use of the Site confirms your agreement to abide by these terms.
If you do not agree to the terms laid out in our Privacy Policy or Terms and Conditions, please do not use the Site.

WHAT INFORMATION WE COLLECT ABOUT YOU

We use the following types of personal information in order to improve your experience while using the Site.
Automatically collected information.
This is information provided by your computer, mobile device, or browser when you use our Site. Such information includes, but is not limited to, your IP address, internet service provider (ISP), the date and time you access the Site, and the pages you visit.
We use this information in order to understand how users navigate our Site, diagnose and repair Site server problems, monitor for suspicious activity, and gather demographic information. This is standard data gathering common to most websites.
Occasionally the Site and our service providers may collect additional information regarding how you access and use the Site. this information includes your device type (Windows, Mac, iPhone, Android etc.), screen resolution, operating system version, and internet browser. This is commonly collected information that helps us provide a better service by reviewing how the Site performs across different devices and software.

The Site and our service providers may also use “cookies” to enhance your user experience. Cookies are small data packages that web servers store on users’ devices in order to remember your device. This enables the Site to keep you logged in and provide a faster, more relevant user experience. Cookies do not harm your device or interfere with any other files you store. If you wish to opt out of us using cookies on your device, you will find the option to block cookies in your browser or device settings. Note the removal of cookies may impact your experience while using the Site.

Finally, we may use “pixel tags” (also known as web beacons or clear gifs) in order to collect user data. These are gifs or images the size of a single pixel that are inserted into web pages and emails in order to count visitors and opens by tracking how many times the pixel has been “viewed” by the user’s browser. Typically, pixel tags are invisible to users themselves and will not interfere with your experience while using the Site or viewing emails.

INFORMATION YOU PROVIDE
As you use the Site, you may be prompted to provide information about yourself in order to improve your user experience. For example, when you complete a registration form to join Qyral, take an online survey, or make a purchase, we will gather information such as your name, email address, mailing address, telephone number, and payment details. Our Independent Distributors are also required to provide their date of birth, Social Security number, and other personally identifying information for tax and accounting purposes.

Additionally, we may ask for more information when you contact us through Customer Support or social media, in order to identify your account, troubleshoot problems you may experience while using the Site, and to improve our customer service. For quality assurance purposes, calls made to Qyral Customer Support may be monitored and recorded. By continuing to communicate with Qyral, you acknowledge and accept these terms without requiring further notice or warning.

We require users to register with the Site by creating a username and password in order to make a purchase. This is to protect your personal information by adding an additional layer of security to your order information. As a registered user of the Site, information about your purchase history, payment methods, shipping and delivery addresses, are stored in your account. If you no longer want to be a registered user and wish us to delete this information, please contact Customer Support.

Sensitive financial information such as credit or debit card numbers (“Credit Card Holder’s Information,” or CCHI), is used to process payment immediately and is then stored in your account in tokenized format to facilitate future orders. At no point does Qyral handle CCHI independently. All CCHI is processed and stored by external partners that comply with PCI data security protocols and other industry standards.

By submitting personal information to the Site, you consent to us collecting, using, and disclosing that information according to the terms of this Privacy Policy in order to facilitate your orders and manage your account. Note that if you provide information to us through a third party site or open format, such as on social media, we may consider some of that information to be public and not personal.

ANONYMOUS DATA
As well as information you provide or that is collected while you use the Site, we may collect anonymized information as part of our Site monitoring and data management processes. This information cannot be used to identify individuals and we do not consider or treat it as personal information.

Additionally, we may collect general demographic information such as your location, age group, gender, and the products you use, should you voluntarily provide such information. We may use this information to understand user trends and do not consider it to be personal information when not used in a context that makes it personally identifying to the individual. When this information is combined with personally identifying information, it is all treated as personal information for the extent of that use.

HOW WE USE YOUR PERSONAL INFORMATION

Whenever we request and collect your personal information, we do so in order to improve your experience while using the Site and as a Qyral member. We use your personal information to enable this in the following ways:

PROCESS PAYMENT TRANSACTIONS
Whenever you make a purchase through the Site, we require certain information in order to process the order, such as your name, billing and shipping address(es), payment card number, and other related data. We use this information only in order to fulfill your orders, and all CCHI is handled and processed through an external partner according to all required security protocols and industry standards.

PROVIDE RELEVANT MARKETING INFORMATION
From time to time, we may want to tell you about a new product or service we think you might enjoy. If you would rather not receive tailored marketing emails, you can unsubscribe directly from the email. We may also contact you by mail or phone if you opt out of marketing emails, unless you also opt out of those communication methods.

SEND EMAILS TO FRIENDS
When using the Site, you may see features that enable you to share Site-related content through email or social media. In order to use these features, you may be prompted to provide email addresses or social contacts information for yourself and/or others. It is your responsibility to check you have permission to share other people’s contact information with us before submitting their data.

PROCESS SALES AND IMPROVE CUSTOMER SUPPORT
In order to complete your orders or troubleshoot problems with your account, we must use your identifying information.

COMMUNICATE INFORMATION ABOUT THE SITE AND SERVICE
Sometimes we need to send administrative communications about the Site, Qyral’s service, or other general updates when a change may impact your membership or usage of the Site. Users cannot opt out of receiving this information unless you withdraw consent for us to use all your personal information.

VERIFY YOUR IDENTITY
In order to keep the Site secure and protect your personal information, we may require you to verify your details from time to time.

DETECT SUSPICIOUS ACTIVITY ON THE SITE
We constantly monitor the Site for unusual or potentially prohibited activity in order to keep your account and personal information safe.

CONTACT YOU BY TELEPHONE OR BY EMAIL
We may contact you via voice call or text (SMS) or email messaging according to the terms of this Privacy Policy.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We work with a number of third-party companies in order to fulfill your Qyral orders and provide a better customer experience while using the Site. Your personal information, including your name, contact details, and transaction history, may be shared with third parties for the following reasons:

COMMUNICATE WITH INDEPENDENT DISTRIBUTORS
If you have chosen to be associated with one of Qyral’s Independent Distributors, we may share information such as your name, phone number, email address, and other information with the distributor, who may also share it with their Upline organization (the Distributors who sponsor your Independent Distributor). Our Independent Distributors may use your personal information according to the terms of this Privacy Policy and the Distributor Agreement, including to follow up on the orders your place through the Site and to contact you with special offers from Qyral.

SEND EMAILS TO FRIENDS
Should you provide information for us to send an offer to a friend, we will disclose your information in relation to that communication.

FULFILL YOUR ORDERS
In order to send you the products you order, we will provide your name and shipping details to our distributors and other fulfillment partners.

MANAGE AND PROTECT THE SITE
Qyral works with non-affiliated third parties and service providers in order to monitor Site activity, guard against unauthorized or malicious use, and protect your information. We may occasionally share identifying information, such as your IP address, email, device information, billing and shipping addresses, with our service provider(s).

SUPPORT BUSINESS OPERATIONS
Qyral works with service providers to improve your customer experience, protect your information, and improve our business management. As such we enable contracted service providers to handle billing, marketing, customer service, and technology interactions on our behalf.

ASSIGNMENT
We reserve the right to transfer your personal information to a third party in the event of a merger, sale, reorganization, joint venture, assignment, transfer, or other disposition of Qyral’s business, assets, or stock, including in bankruptcy or similar proceedings.

FOREIGN JURISDICTIONS 
Some of Qyral’s employees and service providers may be located in foreign jurisdictions. In those instances, your personal information may be subject to the laws of those jurisdictions and accessible to law enforcement and other authorities.

HOW AND WHEN WE TRANSFER YOUR INFORMATION

Qyral is headquartered in the United States, and therefore we may transfer information from non-U.S. customers to the U.S. for storage. We may also transfer customers’ personal information to other countries where we have offices or do business. By using the Qyral Site or otherwise doing business with Qyral, you agree to allow us to transfer your personal information outside your home country for storage and processing according to the terms of this Privacy Policy.

LAW ENFORCEMENT AND EMERGENCY COMPLIANCE

We reserve the right to disclose personal information to law enforcement and other agencies, even in contradiction of other terms of this Privacy Policy, under the following circumstances:

  1. To comply with legal and/or government requests
  2. To enforce our Terms and Conditions
  3. To protect our business operations
  4. To protect the rights, privacy, safety, or property of Qyral, yourself, or others
  5. To enable us to pursue remedies for damages we may sustain

We may disclose your personal information, at our discretion, to comply with any laws, regulation, legal or governmental processes we deem necessary. We may also share information with other companies for credit protection and risk reduction purposes.

CHILDREN UNDER 13

Qyral complies with the Children's Online Privacy Protection Act of 1998. The Site is not intended for use by individuals under the age of 13 and no person under that age should provide any personal information to us through their use of the Site. Users under 13 can browse the Site but cannot register as members or make purchases. If a registered user is discovered to be under the age of 13, their account will be deleted. If you are under 13 and wish to use Qyral’s products or services, please ask a parent or guardian to do so on your behalf.

THIRD PARTY LINKS

We may include links to external websites on the Site. We assume no responsibility for the content of any such site, or its security or privacy practices. Linking to a third party site does not constitute an endorsement of that site by Qyral. If you provide personal information to a third party site after following a link on the Site, that information will be held and used by the third party and is not under Qyral’s control, or governed by the terms of this Privacy Policy. This policy does not govern the actions of any third party site or service including, without limitation, Independent Distributors.

HOW WE SECURE YOUR INFORMATION

We take the task of protecting your information seriously, and employ physical, electronic, and procedural safeguards to limit unauthorized access. We use Industry-standard Secure Sockets Layer ("SSL") authentication to encrypt your data and protect online transactions, and obscure credit card information to prevent it being read or skimmed from the Site.

Whenever you send personal information via online data transmission, there is always a small risk of unlawful interception by third parties. At Qyral, we have done everything possible to minimize that risk, and are constantly monitoring the Site and introducing security improvements to make all your transactions as protected as possible. If you believe your information has been intercepted or your account has been compromised, please contact us immediately at care@qyral.com.

HOW YOU CAN PROTECT YOUR PERSONAL INFORMATION

Whenever you share your personal information online, you should take precautions to ensure each transaction is secure. When creating a Qyral account, use a unique password that is difficult to guess, and never share it with anyone else. If you use a public or shared computer, do not leave your account logged in and deselect the option for the Site to remember your username and/or password.

ACCESSING AND UPDATING YOUR INFORMATION

If the personal information you provide is out of date, you can contact us at care@qyral.com to request an update. You also have the right to request in writing a full account of the information we hold on you, and to know how we collect and use it. Depending on the information requested, there may be a charge for us to provide a full account, and we may not be able to provide all the information you request.

To deactivate your account, please contact us at care@qyral.com. Note that we may be required to retain some personal information after your account has been deleted for compliance and record keeping purposes.

We reserve the right to contact former account holders from time to time, unless consent is explicitly withdrawn. You may withdraw your permission for us to collect, use, and disclose your personal information at any time, subject to legal and contractual restrictions and reasonable notice.

MARKETING AND COMMUNICATIONS

If you do not wish to receive personalized marketing communications from Qyral, you can opt out of receiving them at any time. This feature does not enable you to opt out of other communications we may send you, such as important updates to the Site or your account. Communications from third parties related to Qyral, such as Independent Distributors, are not included. In order to opt out of promotional emails from Qyral, contact care@qyral.com. Unsubscribe links are also included in every promotional email.

If you opt out of receiving emails, we will update your mailing preferences as soon as possible. Opting out of receiving new marketing communications does not remove your personal details from databases that have already been shared with Independent Distributors and third parties. In order to unsubscribe from communications from Independent Distributors and third parties, please contact them directly.

CALIFORNIA RESIDENTS

This is how we handle personal information for residents of California per Section 17014 of Title 18 of the California Code of Regulations, and the rights California residents have under the California Consumer Privacy Act of 2018 ("the CCPA").

We do not sell or share for marketing purposes the personal information of California residents, without their consent. Information about tracking technology, including cookies, can be found in the “What information we collect about you” section of this Privacy Policy.

Under California law, residents are permitted to request information regarding:

  1. The categories of personal information (as defined by California law) we collect, sell, or disclose;
  2. The purposes for which this information is used;
  3. The sources where we collect personal information;
  4. The specific personal information we hold about you.

Additionally, California residents may:

  1. Opt out of the sale or disclosure of personal information, in some circumstances;
  2. Opt out of receiving marketing communications;
  3. Opt in to financial incentive programs we may offer relating to the collection and handling of personal information;
  4. Request your personal information be deleted by us and our service providers, in some circumstances.

Qyral will not discriminate against any user who exercises their rights under the California Consumer Privacy Act.

For informational purposes, these are the personal information categories under which we may have collected information from California residents in the past year:

IDENTIFIERS
Collected directly from consumers and consumer data resellers in order to provide users with more secure, efficient, and personalized customer experience.

PERSONAL CHARECTERISTICS
Collected directly from consumers and consumer data resellers in order to provide users with more secure, efficient, and personalized customer experience.

INTERNET AND DEVICE ACTIVITY
Collected directly from consumers and from analytics vendors such as Google Analytics, in order to provide users with more secure, efficient, and personalized customer experience.

GEOLOCATION DATA
Collected directly from consumers and from analytics vendors such as Google Analytics, in order to provide users with more secure, efficient, and personalized customer experience.

PROFESSIONAL INFORMATION
Collected directly from consumers and consumer data resellers in order to provide users with more secure, efficient, and personalized customer experience.

INFERENCES
Collected directly from consumers and consumer data resellers in order to provide users with more secure, efficient, and personalized customer experience.

To exercise your California privacy rights, please contact care@qyral.com. Note we do not accept or process these requests through other means, including but not limited to fax, live chat, mail, or social media.

In order for us to facilitate your request, we may require additional verifying information such as your name, email address, or phone number. This is to confirm your identity and keep your information secure. Making a request under California law does not guarantee the complete removal of all personal data, as there may be exceptions where we are not required to remove information, or must retain information to comply with other laws.

Under California law, residents are also entitled to know how the Site responds to “Do Not Track” browser settings. Currently, in line with many website and online services, the Site does not alter its practices when it receives “Do Not Track” signals.

SOCIAL MEDIA

We work with trusted third parties in order to connect with users via social networks. Social networks we may use include Facebook, Twitter, Pinterest, Instagram, TikTok and YouTube. All these networks operate on third-party sites. Our access to social networks is provided by third parties and business partners in order for us to communicate with customers, promote our products and services, and allow you to share our content with your friends and network. Using the Site or interacting with Qyral via social media or other third-party sites may result in information being collected or shared about you by us or by the third party.

In order to protect your information from being shared by the third party, you must instruct the third party not to do so. We do not control how your data is collected, used, or shared by third-party sites, and Qyral is not responsible for the use or misuse of your personal data by sites beyond our control.

OTHER INFORMATION

The Site is owned and operated by Qyral from the United States, and does not subject Qyral to the laws or jurisdiction of any other state, country, or territory. Qyral offers no warranty that the Site is appropriate or available for use in any particular jurisdiction, and is not responsible for the actions of anyone accessing the Site. Users are responsible for complying with local laws and regulations in their jurisdiction. At our sole discretion, we may limit the Site’s availability, in whole or in part, to any person, area, or jurisdiction we choose.

CONTACT US

If you have questions, comments, complaints, or feedback about the Site, please contact care@qyral.com or use the Contact function available on the Site. Note that email communications are not necessarily secure, and you should not send, nor will you be asked to send, credit card or other sensitive information in your email communications with Qyral.

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